Privacy Policy h25 — Our Commitment to Protecting Your Personal Data

1 Introduction

H25 ("we", "Platform") is an online entertainment platform operator accessible via the h25.phd website and the h25 mobile app. In the context of this Privacy Policy, "personal data" refers to any information that can identify you directly or indirectly as an individual.

We understand that your trust is not something to be taken lightly. When you register and use h25, you entrust us with fairly sensitive information — including identity and financial details. We take this responsibility seriously and are committed to handling all your data with the highest level of care.

This Privacy Policy applies to all registered h25 users, visitors to our website, and users of the h25 mobile app, regardless of the platform or device used.

2 Types of Data We Collect

The following are the categories of data collected by h25 and the purposes for their collection:

Data is collected through two main channels: (1) information you provide directly during registration, KYC verification, or when contacting support; and (2) data collected automatically while you use the h25 platform.

3 How We Use Your Data

Data collected by h25 is used exclusively for the following purposes:

• Account management: Creating, maintaining and protecting your h25 account, including identity verification and the KYC process.
• Transaction processing: Processing deposits, withdrawals and all financial activities on the platform securely and accurately.
• Service communications: Sending important notifications related to accounts, security, transactions and platform updates.
• Fraud prevention: Detecting and investigating suspicious activity to protect the platform and all its users.
• Platform improvement: Analysing usage patterns to improve the design, performance and features of the h25 platform.
• Legal compliance: Fulfilling legal and regulatory obligations applicable to our platform's operations.
• Promotional communications: Sending information about h25 offers and promotions to users who have consented to receive them.

We do not use your personal data to make automated decisions that have a legal or significant effect on you without human review.

4 Data Sharing with Third Parties

H25 does not sell, rent, or trade users' personal data to any party. However, in certain situations, we may need to share data with carefully selected third parties:

• Payment processors: Certified and trusted payment service providers require the necessary information to process your transactions.
• Game providers: Only the minimum information required to operate a game session is shared with the relevant game provider.
• Legal authorities: When required by law or court order, we will disclose the necessary data to the relevant authorities.
• Technical service providers: Companies that assist us in managing the platform's technical infrastructure are subject to strict confidentiality agreements.

5 Data Security

H25 implements comprehensive security layers to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• Transit encryption: All data transmitted between your device and h25 servers is protected using 256-bit TLS/SSL protocols.
• Storage encryption: Sensitive data stored on our servers is encrypted using AES-256 encryption standards.
• Internal access controls: Only designated staff with a legitimate operational need may access user data, and every access is logged.
• 24/7 Monitoring: Our automated threat detection system monitors platform activity around the clock to identify any anomalies.
• Regular security testing: Security audits and penetration testing are conducted regularly by independent parties.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of any data breach that affects you, we will notify you within the timeframe required by law.

6 Data Retention Period

H25 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law:

• Active account data: Retained for the duration your account remains active and in use.
• Financial transaction data: Retained for a minimum of 7 years as required by Malaysian financial law.
• KYC and identity verification data: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering requirements.
• Platform activity logs: Retained for 2 years for security and fraud detection purposes.
• Data after account closure: Once the mandatory retention period expires, data will be securely deleted or anonymised.

7 Cookies and Tracking Technologies

H25 uses cookies and similar technologies to enhance the user experience and perform essential operational functions. There are several types of cookies we use:

• Essential cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Preference cookies: Saving your preferences such as language, theme and display settings so you don't have to reconfigure them each time.
• Analytics cookies: Helps us understand how users interact with the platform for improvement purposes. This data cannot identify you personally.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the h25 platform. The h25 mobile app uses local device storage for the same purposes as cookies.

8 Your Rights Over Personal Data

As an h25 user, you have the following rights regarding your personal data, in accordance with the Personal Data Protection Act 2010:

To exercise any of the rights above, please contact the h25 support team via live chat on the platform or our support email. We will process your request within 30 business days.

9 Child Protection

The h25 platform is strictly for individuals aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

10 Privacy Policy Amendments

H25 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When significant amendments are made, we will:

• Updating the "Last updated" date at the top of this page.
• Sending notifications to registered users via email or in-app notifications.
• Displaying a clear notice on the h25 platform homepage for at least 14 days.

Continued use of the h25 platform after an amended policy takes effect will be considered your acceptance of the revised policy. We encourage you to review this page periodically.

11 Contact Us

If you have any questions, concerns or complaints regarding the h25 Privacy Policy or how we handle your personal data, please contact us via:

• Live Chat: Available on the h25 app and website — 24 hours a day, 7 days a week.
• Privacy Email: [email protected]
• Page FAQ contains answers to the most frequently asked privacy questions.

All privacy-related inquiries are handled by our trained team, and we are committed to responding within 5 business days for more detailed requests.